Terms & Conditions

​Enrolment & Membership

• All families must enrol before booking sessions. The $50 enrolment fee is non-refundable and grants access to The Learning Lab’s programs.

• Enrolment does not guarantee a spot in sessions; parents must book separately.

• By enrolling, families agree to The Learning Lab’s policies and procedures.

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Session Bookings & Availability

• Parents must choose from either the Explorers Plan (1 session per week) or Innovators Plan (2 sessions per week).

• Sessions operate on Tuesdays and Wednesdays, with 10 places available per session.

• Bookings are first-come, first-served and must be secured in advance.

• Additional days may be added based on demand.

• Students are to be picked up at 2:00pm. Families will be charged $5 per minute past 2:05pm. 

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Payment & Fees

• All session fees must be paid in full and in advance to confirm bookings.

• No refunds will be issued for missed sessions; however, makeup sessions may be offered where available.

• The Learning Lab reserves the right to adjust pricing with prior notice.

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Cancellations & Refund Policy

For members:

• Cancellations made 7+ days before a session: Full credit toward a future session.

• Cancellations made within 6 days of a session: 50% credit toward a future session.

• Cancellations on the day of a session: No refund or credit unless due to extenuating circumstances.

• If The Learning Lab must cancel a session, families will receive a full refund or credit.

Cancellation of membership:

• We require 4 weeks' written notice to cancel your subscription. 

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Code of Conduct

• Respectful behaviour is expected at all times.

• Disruptive or unsafe behaviour may result in removal from sessions without a refund.

• Parents/guardians are responsible for ensuring their child follows the learning space rules.

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Liability & Safety

• The Learning Lab is not responsible for loss, theft, or damage of personal belongings.

• While safety measures are in place, parents acknowledge that participation in hands-on activities carries some risk.

• First aid will be provided in case of minor injuries, and parents will be notified immediately of any incidents.

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Privacy Policy

• The Learning Lab respects privacy and will not share personal details with third parties without consent. Please click here to read more. 

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Amendments to Terms

• The Learning Lab reserves the right to update these terms and conditions as needed.

• Families will be notified of any changes in advance.

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By enrolling and booking sessions, families agree to abide by these terms and conditions.