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Terms & Conditions

Enrolment & Membership

  • All families must enrol before booking sessions. The $50 enrolment fee is non-refundable and grants access to The Learning Lab’s programs.

  • Enrolment does not guarantee a spot in sessions; parents must book separately.

  • By enrolling, families agree to The Learning Lab’s policies and procedures.

Session Bookings & Availability

  • Parents must choose from either the Explorers Plan (1 session per week) or Innovators Plan (2 sessions per week).

  • Sessions operate on Tuesdays and Wednesdays, with 10 places available per session.

  • Bookings are first-come, first-served and must be secured in advance.

  • Additional days may be added based on demand.

  • Students are to be picked up at 2:00pm. Families will be charged $5 per minute past 2:05pm. 

Payment & Fees

  • All session fees must be paid in full and in advance to confirm bookings.

  • No refunds will be issued for missed sessions; however, makeup sessions may be offered where available.

  • The Learning Lab reserves the right to adjust pricing with prior notice.

Cancellations & Refund Policy

For members:

  • Cancellations made 7+ days before a session: Full credit toward a future session.

  • Cancellations made within 6 days of a session: 50% credit toward a future session.

  • Cancellations on the day of a session: No refund or credit unless due to extenuating circumstances.

  • If The Learning Lab must cancel a session, families will receive a full refund or credit.

Cancellation of membership:

  • We require 4 weeks' written notice to cancel your subscription. 

Code of Conduct

  • Respectful behaviour is expected at all times.

  • Disruptive or unsafe behaviour may result in removal from sessions without a refund.

  • Parents/guardians are responsible for ensuring their child follows the learning space rules.

Liability & Safety

  • The Learning Lab is not responsible for loss, theft, or damage of personal belongings.

  • While safety measures are in place, parents acknowledge that participation in hands-on activities carries some risk.

  • First aid will be provided in case of minor injuries, and parents will be notified immediately of any incidents.

Privacy Policy

  • The Learning Lab respects privacy and will not share personal details with third parties without consent. Please click here to read more. 

Amendments to Terms

  • The Learning Lab reserves the right to update these terms and conditions as needed.

  • Families will be notified of any changes in advance.

By enrolling and booking sessions, families agree to abide by these terms and conditions.

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