Terms & Conditions
Enrolment & Membership
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All families must enrol before booking sessions. The $50 enrolment fee is non-refundable and grants access to The Learning Lab’s programs.
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Enrolment does not guarantee a spot in sessions; parents must book separately.
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By enrolling, families agree to The Learning Lab’s policies and procedures.
Session Bookings & Availability
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Parents must choose from either the Explorers Plan (1 session per week) or Innovators Plan (2 sessions per week).
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Sessions operate on Tuesdays and Wednesdays, with 10 places available per session.
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Bookings are first-come, first-served and must be secured in advance.
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Additional days may be added based on demand.
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Students are to be picked up at 2:00pm. Families will be charged $5 per minute past 2:05pm.
Payment & Fees
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All session fees must be paid in full and in advance to confirm bookings.
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No refunds will be issued for missed sessions; however, makeup sessions may be offered where available.
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The Learning Lab reserves the right to adjust pricing with prior notice.
Cancellations & Refund Policy
For members:
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Cancellations made 7+ days before a session: Full credit toward a future session.
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Cancellations made within 6 days of a session: 50% credit toward a future session.
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Cancellations on the day of a session: No refund or credit unless due to extenuating circumstances.
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If The Learning Lab must cancel a session, families will receive a full refund or credit.
Cancellation of membership:
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We require 4 weeks' written notice to cancel your subscription.
Code of Conduct
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Respectful behaviour is expected at all times.
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Disruptive or unsafe behaviour may result in removal from sessions without a refund.
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Parents/guardians are responsible for ensuring their child follows the learning space rules.
Liability & Safety
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The Learning Lab is not responsible for loss, theft, or damage of personal belongings.
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While safety measures are in place, parents acknowledge that participation in hands-on activities carries some risk.
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First aid will be provided in case of minor injuries, and parents will be notified immediately of any incidents.
Privacy Policy
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The Learning Lab respects privacy and will not share personal details with third parties without consent. Please click here to read more.
Amendments to Terms
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The Learning Lab reserves the right to update these terms and conditions as needed.
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Families will be notified of any changes in advance.
By enrolling and booking sessions, families agree to abide by these terms and conditions.